Who is this short course for?
Our Courageous Conversations short course is ideal for individuals who want to build confidence and skill in navigating challenging or sensitive discussions at work. Suitable for managers, team leaders, HR professionals, and anyone involved in people management or support. This course provides practical strategies for planning and engaging in difficult conversations with clarity, empathy, and control.
Course benefits
For individuals
- Gain the confidence and techniques to handle challenging conversations professionally
- Learn how to plan, structure and approach sensitive topics with clarity and purpose
- Build emotional awareness to manage your own and others’ reactions effectively
For employers
- Support a respectful, solution-focused working environment
- Encourage a culture of openness, accountability and timely communication
Course content
During this half-day course, participants will:
- Strategies to plan and confidently engage in difficult conversations
- Techniques to manage emotions and tensions effectively
- Practical experience in role-play scenarios to refine approach
Our team can work with you to tailor content and delivery, ensuring alignment with your organisation’s goals and objectives. Get in touch to find out more.
Our Courageous Conversations half-day course forms part of our 'Conquering Communication' trio of short courses. A suite of short courses that focus on key areas to enhance clarity, confidence and connection in the workplace. Following the completion of our Courageous Conversations course, you may want to consider our Coaching & Mentoring and/or Effective Feedback courses. Designed to help individuals adopt a coaching and mentoring mindset to support growth, and deliver feedback that drives improvement. Both will perfectly compliment having to navigate challenging conversations with professionalism and empathy.
“The support and flexible approach shown by the team at Portal is really helping to get the best out of my team.”
Caroline Spanton
Beicio Cymru | Welsh Cycling
Course delivery
At Portal we understand the demands of modern work life. We know that your work commitments, project deliverables, and team responsibilities require careful balance. That’s why we’ve shaped a flexible learning approach that allows you to hone your skills without having to compromise your ongoing commitments.
This half-day course is delivered through a highly interactive 3.5-hour session to groups of up to 10 learners, ensuring a focused and supportive learning environment. Learners can book as individuals onto open sessions alongside participants from a range of organisations and sectors, or organisations can book a dedicated group session for up to 10 colleagues.
Sessions are delivered face-to-face or remotely via Microsoft Teams, depending on avavilability and organisational needs.
- Short courses can be completed individually or grouped together to form a bespoke CPD package
- For organisations booking for cohorts of 10, course delivery, content and duration can be tailored on initial consultation
Fees for this qualification are subject to VAT. We welcome both individual learner bookings and organisation bookings, with invoicing available for employers placing group bookings.
